Refund policy
7-Day Easy Return & Refund Policy – Kohisaar Shilajit
At Kohisaar Shilajit ([https://kohisaarshilajit.com/](https://kohisaarshilajit.com/)), customer satisfaction and product purity are our top priorities. Backed by 15+ years of trust and PCSIR laboratory certification, every jar of pure Gilgit Shilajit resin is inspected and securely sealed before dispatch. If you are not completely satisfied with your order, we offer a transparent 7-Day Easy Return & Refund Policy.
Eligibility for Returns:
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You have 7 calendar days from the date of delivery to request a return or exchange.
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For unopened items, the product must be in its original, unused condition with the tamper-evident seal intact and in its original packaging.
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If you receive a damaged, leaked, or incorrect jar, please share a short unboxing photo or video on WhatsApp (0320-8198010) within 48 hours of delivery for a free, priority replacement.
How to Initiate a Return:
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Contact our customer support team via WhatsApp/Call at 0320-8198010 or email kohisaarshilajit@gmail.com with your Order Number and reason for return.
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Once approved, our team will guide you on the return courier dispatch to our Lahore fulfillment center.
Refund Process & Timeline:
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After receiving and inspecting the returned parcel, we will notify you via WhatsApp/Email.
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Approved refunds are processed within 3 to 5 business days directly to your Pakistani bank account, JazzCash, EasyPaisa, or original international payment method.
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Note: Promotional free items (such as the complimentary 8g jar with the 50g combo) must be returned along with the main order for a full refund.